Opening Hours: Monday – Friday 9am to 5pm
Address: Shop 6 & 7, 5 Coronation Avenue, Pottsville, NSW 2489
Ph: 02 6676 0055
Fax: 02 9188 0556
Email: info@pottsvillemedical.com.au
All communications are replied to within 48 hours between 9am – 5pm, Monday – Friday.
*Appointments by booking*
We are a majority bulk-billing facility, which means you will not pay any out-of-pocket fees for most appointments. However, there may be some out-of-pocket fees for different services within the clinic; these fees are listed below. All fees are listed as your total out-of-pocket expense. Medicare rebates may adjust for each service.
There are no cancellation fees for any appointments less than 30 minutes. However, 3 x no-shows to appointments without warning will be penalized with a cancellation fee of $50. A Long appointment (30 minutes or more) that is not cancelled before 24 hours will incur a $100 fee. No further bookings can be made with the clinic until payment is made.
| Standard Consults | Cancellation Charges | |||
| Medicare Standard & long appointments | Bulk Billed | Cancellation Short Appt. (< 30 mins) | No Fee | |
| Private Appointment (No Medicare) | $50 – $195 | <24hr Cancellation Long Appt. (30+ mins) | $100 | |
| * | * | |||
| Records Transfer | Psychology | |||
| Small Medical records Transfer (<25 mb) | No Fee | Adult Psychology Consult | Bulk Billed | |
| Large Medical Records Transfer (>25 mb) | $65 | Child Psychology Consult | $50 | |
| * | * | |||
| Surgical | Driver Medicals | |||
| Minor Surgical Procedure (<30 mins) | $85 | Driver Medical Over 65 | Bulk Billed | |
| Regular Surgical Procedure (30-60 mins) | $150 | Driver Medical Standard | $85 | |
| Longer Surgical Procedure (60+ mins) | $195 | Driver Medical Heavy | $125 | |
| * | * | |||
| Monitoring | Care Plans | |||
| 24 hr Holter Monitor | Bulk Billed | Standard Care Plans | Bulk Billed | |
| 24 hr Blood Pressure Monitor | Bulk Billed | Plant-Based Care Plan (3 Months) | $50 – $160 | |
| * | * | |||
| Treatment | Skin | |||
| Injections | Bulk Billed | Minor Skin Check | Bulk Billed | |
| Ear Syringe | Bulk Billed | Full Body Skin Check | Bulk Billed | |
| Complex Wound Care | $25 | Cryotherapy | $15/spot | |
| Ear Suction & Audiology | $50 | Skin Biopsy Single | $125 | |
| Iron Infusion | $125 | Skin Biopsy Multiple | $195 |
For urgent home visits and after-hours consultations, the following services are recommended by our medical centres (please check your centre’s page for more information):
National Home Doctor Service – 137 425(13 SICK), 6pm – 8am
Hello Home Doctor Service – 134 100
Patients and other visitors can verbally register their feedback or complaints to our staff or in writing (letter). You are free to provide feedback or a complaint anonymously if desired. You can call our number on 02 6676 0055 or email info@pottsvillemedical.com.au.
Our feedback and complaint resolution processes involve informing our Practice Manager. All complaints are attempted to be resolved at a practice level. If a satisfactory outcome is not reached, the complaint should be directed to the Health Care Complaints Commission (HCCC).
You can contact them at www.hccc.nsw.gov.au 02 9219 7444 or 1800 043 159 hccc@hccc.nsw.gov.au
Communications policy
We can be contacted via phone, fax or email. These details are located on the contact us page. We aim to return your contact within 48 hours between Monday – Friday 8:30 AM – 5 PM. If it is an emergency please contact 000 (Triple Zero) immediately.
Medical and allied health appointments may be done over the telephone for eligible sessions and appointments. You will need to call the clinic on 02 6676 0055 to book a telephone appointment. Video sessions can be arranged on special request when required, but are not regular practice.
We may provide some results and information via email or over the phone. There are risks associated with online and electronic communication methods, involving possible data breaches. In the event of a data breach you will be informed immediately. We make every effort to ensure the highest level of security is maintained to prevent possible data breaches.
Patient Privacy and health information
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff, as per the current Privacy Act. Medical Records and health summaries may be requested through email, or in person. A signed declaration will be required to provide your medical records to another entity.
Sensitive information can only be communicated in person by a medical practitioner or other appropriate health professional, unless there are exceptional circumstances.
For further details please contact reception on 02 6676 0055.\
2024 Survey Results
Thank you for participating in our feedback survey. Overall you gave us the following ratings.
Access and availability 87%
Reception experience 90%
Doctors interpersonal skills 93%
Doctors communication skills 93%
Information given to you 88%
Experience of privacy 89%
Team care arrangements 90%
Overall experience 90%
Our two highest reviewed areas included our doctors interpersonal and communication skills.
We are proud of this result as it shows on our public reviews quite often with an overall rating of 4.7 stars from over 200 reviews.
Our two areas of improvement are:
The time you have to wait to see a doctor is too long
We have extended standard consults from 10 minutes to 15 minutes to accommodate more time for you and the doctor. This also allows the appointments to stay on schedule.
Not enough information given to you during appointments
As a team we have worked together to develop resources for all doctors to be able to give more information during your appointments. This means we are prioritising informing you during the consultation before you leave.
02 6676 0055